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info@vocal-star.com 01202 670929  |

Help

We are closed between 24th-28th December, returning on 29th December.  During this time, please email us, as email will be the fastest way to resolve any issues.  Please see below;

- Update on all pre-orders

- Opening times 

- Help and Product Support (Resolves most product issues)

Normal Showroom and Telephone Opening Times

Monday                     9am-5pm

Tuesday                     9am-5pm

Wednesday           9am-5pm

Thursday               9am-5pm

Friday                    9am-5pm

Saturday                9am-5pm

Sunday                  Closed

Christmas Opening Hours

24th December - Closed

25th December - Closed

26th December - Closed

27th December - Closed

28th December  - Closed

29th December - Open as Normal


If I place an order, when will I get it?

Orders placed between 23rd December 4:15pm and 29th December will be shipped on 29th December.

Items in stock are sent from our warehouse in Dorset.  Most orders will be received in 2-3 days maximum, but we have several faster shipping options, including guaranteed next day delivery and a Saturday delivery option.  Orders outside the UK are typically 2-5 days.

 

Where is my delivery?

Karaoke Machines are sent by DPD.  You will need to contact your local DPD depot with your address to locate the whereabouts of your parcel.  If you provided us with an email or mobile number when placing an order, we would have sent you tracking details when the item was sent.  All karaoke discs are sent by Royal Mail.


GIVEN THE TIME OF YEAR AND THE QUANTITY OF PARCELS IN TRANSIT, SOME WILL GET DAMAGED.  PLEASE EMAIL US, OR USE THE CONTACT US FORM WITH YOUR ORDER DETAILS, FAULT DETAILS, NAME AND ADDRESS AND WE WILL GET BACK TO YOU WITH OUR SOLUTION AS QUICKLY AS POSSIBLE.


BELOW ARE SOME KEY BITS OF INFORMATION ON SOME OF THE MOST COMMON TROUBLE SHOOTING ISSUES.



Karaoke Machine Help

Scoring Will Not Work

Scoring will only work with CD+G Discs.  HD DVD Discs including Huge Hits 1,2,3,4& 5 will not work.  However you can copy the DVD tracks to a SD/USB,where it will then enable the scoring feature.  Please see how to do this below;

 

How to get tracks from a DVD karaoke disc onto a USB stick

  1. Insert the DVD into a PC
  2. Copy the files from the DVD to a separate folder on your PC
  3. Delete all files except for the .VOB file
  4. Then copy the VOB files to a USB/SD Card
  5. A good tip is to create folders on the USB/SD relevant to the disc (Huge Hits 1>Disc one etc), that way the files will be in the right order and the song books will still be effective.
  6.  

Ripping Discs to USB/SD Card Issues with Karaoke Machine

Please ensure that you are using a CD+G Disc.  DVDs and MP3+G discs will notwork.

We suggest the max size USB stick to use is 16gb

 

Creating a Song List from karaoke downloads you have purchased online

When you download tracks and put them onto a USB/SD, it can get difficult to select the song you require when there are hundreds of tracks.  On the VS800 and VS1200, you can create a songbook to make it easier.  Insert the USB/SDcontaining MP3+G tracks into the Karaoke Machine and press “song list” on the remote and follow instructions.  When you insert the SD/USB into a PC,your songbook will be there as a text file.

 

Connecting a VS-800 to a tablet with AUX lead

Any tablet or phone will connect to the Karaoke Player with an AUX lead. Simply connect the lead from the device to the AUX input on the karaoke machine.  The words and video will be on the tablet and sound and vocals will come through your system.



Low/ No Microphone Sound




Connecting to Bluetooth - VS1200

It’s simple to connect to Bluetooth.  Firstly, please ensure the items you are looking to connect have their volume turned up for the media you are playing(making sure by listening to it on the device first).

 

  1. Press the Bluetooth button on the VS-1200 (mode button on speakers and amplifiers)
  2. You will hear an audio beep to indicate your Vocal-Star is looking for a connection
  3. On your device (phone/tablet ect) search for devices to connect to
  4. Select the device and you will be ready to go

 

There is no picture on my TV

  1. Please use either a HDMI cable or RCA Cable – not both.
  2. If using HDMI, press the “source” button on your TV to find the HDMI channel
  3. If using RCA cables, ensure your T.V is switched to AV viewing

 

There is a sound delay on my TV/Sound System

If you are getting a sound delay using your microphones, you can sometimes overcome this with setting up a little differently.  This usually occurs when using a 3D/Smart TV or connecting to a sound bar/surround sound.

This usually occurs because your TV is outputting sound digitally.

 

  1. Try using a HDMI instead of the AV Cables or visa versa
  2. Most modern TV'S have a setting to change the sound output from digital to analogue
  3. Contact the TV manufacturer helpline and explain the issue and they will walk you through it
  4. Try disconnecting the sound bar/ surround sound

 

One way to get over the issue is to connect the machine to active speakers using the red and white RCA cables, bypassing the TVs sound altogether.  This will 100% resolve the delay issues.  Please feel free to call us about this on 01202 670929 and we will offer you a special price on the items we have.



How do I connect Wireless Microphones?

Within the wireless microphones package will be a jack to jack cable.  Connect this to the back of your wireless receiver and into either of the microphone inputs on the front of the karaoke machine.

 

How do I connect my machine to speakers?

Active Speaker

Active speakers generally have a plug and do not require a separate amplifier. To connect to these, please strip the yellow cable from your RCA leads (red white and yellow cables).  Ensure the yellow cable is connected from the karaoke machine to the TV.  Connect the red and white cables to the active speakers.



Connecting devices to VS machines via Bluetooth

The Bluetooth on VS machines use the RCA (red,yellow and white) as the dedicated sound output and so the machines must be connected to the tv/other sound source via the RCA lead.

On all machines, press the Bluetooth button on the remote, search for the machine via the device you wish to connect and connect.

*please note, the vs600 will show a message on the tv ‘invalid key’. This is normal as there will be a voice that says ‘trying to connect to bluetooth’.*

 

 

Connecting amp and speakers

Our amps connect to speakers via the black and silver jack to jack leads provided. These go int the Left and Right output channels on the amp, then into the jack input on the back of the speakers(between the red and black terminals).

The karaoke machine is then connect to the amp via the red and white phono lead, with the yellow connect to the tv for picture.Just split the yellow away from the red and white. (hdmi can also be used for picture).

The red and white go from the ML and MR output on the back of the machine, then into the red and white on the back of the amp‘DVD input’. Please make sure the push in/push out switch on the front bottom left of the amp is set to DVD as shown by the small image next to the switch.

 

 

PA speakers – Mic priority

Our pa speakers may have a mic priority setting which cuts the music when singing through the mics.

This can be turned off via the setting show in the image below.


 

Disc draw stuck behind the front fascia of the machine

Our machines are sent to us with the disc draw in a locked position behind the front fascia. This is to stop damage to the draw as it is the only moving part. These are usually rectified before being sent to customers, but a handful may have been sent out this way.

If so, please follow the link below where we show what you need to do to rectify this.

 



Missing mics and/or accessories from pa speaker

The accessories for the pa speakers are usually packed underneath the foam at the bottom of the box. Please lift the from from the bottom and they will be under there.

 

 

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