Opening Times / Placing Orders
Christmas Eve - closed
Christmas Day - closed
Boxing Day - closed
27th December - open for email support and shipping
28th December - closed
29th December - closed
Monday 30th - Back to normal opening hours
Normal Showroom and Telephone Opening Times
If I place an order, when will I get it?
Orders placed between 23rd December 4:15pm and 27th December will be shipped on 27th December.
Items in stock are sent from our warehouse in Dorset. Most orders will be received in 2-3 days maximum, but we have several faster shipping options, including guaranteed next day delivery and a Saturday delivery option. Orders outside the UK are typically 2-5 days.
Where is my delivery?
Karaoke Machines are sent by DPD. You will need to contact your local DPD depot with your address to locate the whereabouts of your parcel. If you provided us with an email or mobile number when placing an order, we would have sent you tracking details when the item was sent. All karaoke discs are sent by Royal Mail.
GIVEN THE TIME OF YEAR AND THE QUANTITY OF PARCELS IN TRANSIT, SOME WILL GET DAMAGED. PLEASE EMAIL US, OR USE THE CONTACT US FORM WITH YOUR ORDER DETAILS, FAULT DETAILS, NAME AND ADDRESS AND WE WILL GET BACK TO YOU WITH A RESOLUTION AS QUICKLY AS POSSIBLE.
BELOW ARE SOME KEY BITS OF INFORMATION ON SOME OF THE MOST COMMON TROUBLE SHOOTING ISSUES.
Karaoke Machine Help
VS-600 Disc Drawer will not open
The VS-600 when it comes into us from the factory has it's disc draw tucked up into the top of the machine firmly and safe during transport, as it is the only moving part. Usually we would then correct this before they are sent out. However it seems a handful have been sent out still like this. This video explains how you can correct the issue.
Scoring Will Not Work
Scoring will only work with CD+G Discs. HD DVD Discs including Huge Hits 1,2,3,4 & 5 will not work. However you can copy the DVD tracks to a SD/USB, where it will then enable the scoring feature. Please see how to do this below;
How to get tracks from a DVD karaoke disc onto a USB stick
1.Turn the machine completely off on the side of the machine
2.Turn the mic volume to full and the music volume to three quarters of the way
3.Plug both mics in to the side of the machine and make sure they are both on- on the microphone itself
4.check that the small AVC button is pushed in
5.Power up the machine and test the mics.
Ripping Discs to USB/SD Card Issues with Karaoke Machine
Please ensure that you are using a CD+G Disc. DVDs and MP3+G discs will not work.
We suggest the max size USB stick to use is 16gb
Creating a Song List from karaoke downloads you have purchased online
When you download tracks and put them onto a USB/SD, it can get difficult to select the song you require when there are hundreds of tracks. On the VS800 and VS1200, you can create a songbook to make it easier. Insert the USB/SD containing MP3+G tracks into the Karaoke Machine and press “song list” on the remote and follow instructions. When you insert the SD/USB into a PC, your songbook will be there as a text file.
Connecting a VS-800 to a tablet with AUX lead
Any tablet or phone will connect to the Karaoke Player with an AUX lead. Simply connect the lead from the device to the AUX input on the karaoke machine. The words and video will be on the tablet and sound and vocals will come through your system.
Low/ No Microphone Sound
Connecting to Bluetooth - VS1200
It’s simple to connect to Bluetooth. Firstly, please ensure the items you are looking to connect have their volume turned up for the media you are playing (making sure by listening to it on the device first).
Please note the SP30 Speakers will show as “BT Speaker” and not what is listed in the instructions.
There is no picture on my TV
There is a sound delay on my TV/Sound System
If you are getting a sound delay using your microphones, you can sometimes overcome this with setting up a little differently. This usually occurs when using a 3D/Smart TV or connecting to a sound bar/surround sound.
This usually occurs because your TV is outputting sound digitally.
One way to get over the issue is to connect the machine to active speakers using the red and white RCA cables, bypassing the TVs sound altogether. This will 100% resolve the delay issues. Please feel free to call us about this on 01202 670929 and we will offer you a special price on the items we have.
How do I connect Wireless Microphones?
Within the wireless microphones package will be a jack to jack cable. Connect this to the back of your wireless receiver and into either of the microphone inputs on the front of the karaoke machine.
How do I connect my machine to speakers?
Active speakers generally have a plug and do not require a separate amplifier. To connect to these, please strip the yellow cable from your RCA leads (red white and yellow cables). Ensure the yellow cable is connected from the karaoke machine to the TV. Connect the red and white cables to the active speakers.