We have been a limited company since 2008 & have worked in the Karaoke Sector since 2004 and have had thousands of satisfied customers during this period. We believe we offer the best range of Karaoke products at the best possible prices available
Vocal Star Ltd, Unit 10 Chantry Park, 2 Cowley, Nuffield Industrial Estate, Poole, Dorset, BH17 0UJ.
Phone: 01202 670929 Email: firstname.lastname@example.org
Company Registration Number: 06701620
VAT Number: GB939058101
Terms & Conditions
Welcome to the Vocal
These terms and
conditions are provided by Vocal Star Limited and set out the terms and
conditions under which you may use our website. Your use of this website
constitutes acceptance of these terms and conditions. If you do not accept the
terms and conditions, then you may not use the website.
Please note that
you are unable to place an order on our website without first confirming you
have read the terms and conditions.
These terms and
conditions may be revised at any time by us updating the website. Changes to
these terms and conditions will be effective immediately when they are posted
on the website. We reserve the right to close the website at any time, and to
amend or correct any website content, with or without prior notice.
conditions and by using our website you will be deemed to have read and
content to other documents and/or areas of our website form part of our Terms
Access to Website Content / Copyright
We are the owner (or licensee) of all copyright, trade marks and all other intellectual property rights in our website or mobile app (as applicable), and in the material and/or content published on it. You are permitted to use such material and/or content only as expressly authorised by us (or our licensors). You acknowledge and agree that the material and/or content published on this website or mobile app (as applicable) is made available for your personal non-commercial use only and that you may only download such material and/or content for the purpose of using this website or mobile app (as applicable). You further acknowledge that any other use of the material and/or content published on this website or mobile app (as applicable) is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and/or content.
You may not
systematically extract and/or utilise parts of the content of our website
and/or app. In particular, you may not, without our prior written permission:
If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected. Please ensure that your personal details are up to date. See here for how to do this. We reserve the right to refuse access to our website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, you will not be charged.
We endeavour to present the most recent, most accurate and most reliable information at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or other inaccuracies. We try to ensure that all pricing is accurate but occasionally an error may occur and goods may be incorrectly priced. Any errors are wholly unintentional and we apologies if erroneous information is reflected in the price or availability.
We will not be obliged to supply goods at the
incorrect price. We present our content "as is" and make no claims to
its accuracy, either expressed or implied. We reserve the right to amend errors
or to update product information at any time without prior notice.
We have made every effort to display the products
featured as accurately as possible. However, the colours we use, as well as the
display and colour capabilities of the equipment you use to view our website,
may affect the colours you actually see on the screen. We cannot guarantee that
your equipment's display of any colour, texture or detail of products will be
accurate/the same as the actual product.
Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to our website may be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of our website, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website and/or app. We shall not be liable for damages or losses of any kind that you may incur from our use of or inability to access our website and/or app.
Terms and Conditions of Sale
The technical steps required to create the contract between you and us for online purchases are as follows:
By placing an order with us you agree that:
Resale of our Products
If we reasonably believe that you are buying
products from us with the intention of reselling them or in circumstances where
it appears that bulk buying, reselling, drop-shipping or repeated orders for
the same item/s are occurring, we may:
In such circumstances, any rights that are granted
only to a ‘consumer’ under consumer protection legislation shall not apply to
Additional and alternative terms which shall apply
to such orders shall include:
We reserve the right to vary these terms and
conditions at any time but, in respect of any ordered goods, the terms and
conditions which apply shall be those which the customer has accepted when an
order has been placed. Once an order is placed customers are deemed to have
read and agreed to the terms and conditions. Any errors regarding website
based information, quotation, price list, acceptance of offer, invoice or other
documentation or information issued by us may be subject to correction without
any liability on our part.
Due to the quick turnaround of orders we are unable
to guarantee to amend an order once it has been placed. Customers must ensure
they check their order carefully before submitting it.
Please note that you are entitled to cancel this
contract if you so wish provided that you exercise your right and notify us no
longer than 14 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this
contract we will refund the original purchase price and delivery charge,
provided that you have notified us in writing no longer than 14 working days
after the day on which you receive the Products, that you have taken reasonable
care of the Products and they remain unused and unopened. Please see our
Returns policy here for further details.
Please note that your right to return Products
does not apply
to Products which fall into the following categories unless they are faulty or
not clearly as described - Unsealed CDs, DVDs and also microphones for hygiene
reasons. This does not affect your statutory rights.
Shipping and Delivery
We are delighted to offer a number of different
shipping and delivery options to cater to our customers' requirements. We try
to offer the best and most competitive shipping rates and any charges are only
covering the cost of shipping as incurred by us from our third party delivery
service providers. Where possible, we subsidise the shipping charge and do not
pass this on to our customers. Please see here for further details on
Shipping and Delivery options and terms.
Usually everything displayed on our site as In Stock is present in our business and available for immediate sale.
In the unlikely event that any ordered goods are
not readily available to us, we reserve the right to cancel your order. You
will receive an email notification of any order cancellation as a result of
stock out confirming that any pre-authorisation has been released and/or
payment refunded for the goods in question, in line with our Payment
Terms. To the extent that the out of stock item forms part of a larger order,
all other goods ordered by the customer will be dispatched in the normal way.
An approximate lead time will be displayed for
items out of stock, although this is subject to change.
We are happy to exchange or refund goods if returned within 28 days of purchase, provided the goods are unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact. All returns must be accompanied by a valid Vocal Star order number.
Please see our full returns information by clicking here.
We aim to process all refunds as quickly as
possible. During our busy season (October through to December) please allow up
to 14 working days for refunds and replacements to be processed. All refunds
will be made using the same payment method where goods were purchased in
store and using the same card used to place the order online.
The customers' statutory rights are not affected.
Please note that the time taken to process a refund
and/or release any pre-authorisation taken on your card may vary depending on
your bank or credit card provider. In our experience, it can take up to 7 days.
Your privacy is very important to us. We will never
release your personal details to any company outside of Vocal Star Ltd for
mailing or marketing purposes. We confirm that your personal information will
Description of Products
We take all reasonable care to ensure that all
details, descriptions and prices of products appearing on the website are
We accept the following payment methods:
We do not accept the following payment methods
either Online or Instore:
To ensure that your credit, debit or charge card is
not being used without your consent, we will validate name, address and other
personal information supplied by you during the order process against
appropriate third party databases. By accepting these terms and conditions you
consent to such checks being made. In performing these checks personal
information provided by you may be disclosed to a registered Credit Reference
Agency which may keep a record of that information. You can be assured that
this is done only to confirm your identity. Vocal Star Ltd do not perform a
credit check and that your credit rating will be unaffected. All information
provided by you will be treated securely and strictly in accordance with the
Data Protection Act 1998. For more information, please see our Privacy
Most items are covered for up to 6 Months against manufacturing faults, unless otherwise specified. Registration is required to extend this to 12 Months - details will be contained within your purchase and the link to register for warranty is on the bottom of the homepage or on this link. Please note warranty registration must be completed within 30 days of purchase. Please note leads, cables, CDs and microphones are not covered under warranty.
We do not give any warranty, condition, guarantee
or representation, express or implied, relating to the information contained on
this website or on any website to which it is linked. We make no
representations or warranties concerning the accuracy, completeness or
suitability for any purpose of the information and related graphics contained
on this website, or on any website to which it is linked.
Safety & Regulations
Safety is our first priority at Vocal Star Ltd and all our products are tested to the relevant safety standards. Please ensure that you check the labelling on the packaging, which indicates the age group for which the product is suitable. Please take note of any other warnings or recommendations and keep toys intended for older children well away from younger children. Toys make an essential contribution to child development. To ensure the best experience for our children, keep in mind the following Toy Safety Tips:
Before purchasing your item:
After purchasing your toy:
Waste Electrical & Electronic Equipment (WEEE)
Recycling your old electricals is easy! Recycle
your electrical and electronic devices free at your local recycling centre. To
find your nearest centre, visit the Recycle More website and type in
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.
Unwanted electrical equipment is one of the fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We're proud to support your local authority in
providing local recycling facilities for electrical equipment. To remind you
that old electrical equipment can be recycled, it is now marked with a
crossed-out wheeled bin symbol. Please do not throw any electrical equipment
(including those marked with this symbol) in your bin.
How are we helping?
Distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. We offer to take back your old WEEE items and Batteries on a like for like basis and recycle them for free.
To find more information on WEEE recycling and to
locate your nearest recycling centre please visit the Recycle